Travel & accommodation terms and conditions
Your contract for your travel arrangements is with Hellenic Healthy Holidays Ltd.
Please read these booking conditions carefully, in conjunction with information you have received from us in your Personalised Travel Itinerary, as you will be bound by them.
Your holiday contract:
When you book a holiday with us the contract between us comes into effect as soon as we issue our confirmation invoice. We then become responsible to provide you with the holiday you have booked and you become responsible to pay for it, in each case subject to these terms and conditions. This contract is made on the terms of these Booking Conditions, which are governed by English Law, and the jurisdiction of the English Courts. You may choose the law and jurisdiction of Scotland or Northern Ireland if you wish. When you make a booking you guarantee that you have authority to accept and do accept on behalf of your party these Conditions and accept responsibility for making all payments to us for all members of the party. We will send all relevant documentation to you. No verbal amendments may be made by either party to these written Booking Conditions. It is important you check all the written confirmations we send including your receipt for monies paid when you receive it, or if booking within 60 days of travel, that all details are as you require them within 24 hours. If you wish to change or cancel any arrangements later you may have to pay an amendment or cancellation charge and additional costs (see below) which may be as much as the whole of the original price of your arrangements. If you had not seen these Conditions when you booked, and are not happy to proceed now that you have seen them, please return all documentation to us within 7 days of receipt. Your booking will be cancelled and monies returned in full, provided you have not commenced your travel. This clause does not apply if you booked within 10 weeks of travel.
Your financial protection:
We provide full financial protection for our HHH retreats. If for any reason we have to cancel a retreat due to unforseen circumstances, we will provide a FULL refund of your holiday and any flights that you have booked from our recommended travel itinerary.
Your holiday price:
All prices shown in your specific quote are per person in pounds sterling unless otherwise stated. We reserve the right to change any of the prices quoted at any time before you book. If we do you will be notified of any such change before you commit yourself.
Payment:
Once you have asked us to confirm your booking the total price of the arrangements you have booked is due and is payable as follows:
• If you book more than 60 days before your scheduled departure date, a non-refundable deposit of £150 per person is payable at the time of booking and the full remaining balance payable 60 days before your scheduled departure date.
• If you book less than 60 days before your scheduled departure date the full price is payable when you book.
Our preferred method of deposit payment is by bank transfer, bank debit card or credit card. Balance payment may be made by cash, bank debit card or credit card. No charge will be made for deposits and balances paid by Debit Card. There is a 3% charge for deposits and balances paid by credit card.
Your booking may be cancelled if you do not make payment on time (we do not send reminders) and Cancellation Charges will apply as below.
Travel documents & visas:
A Passport with a minimum of six months validity from the intended date of Travel and at least two blank pages is required for travel for all countries in our programme. Responsibility for documentation accuracy, passport validity rests with you & Hellenic Healthy Holidays accepts no responsibility. It is the responsibility of each passenger to ensure they meet necessary visa application criteria laid down by the relevant country and to ensure the visa issued is correct. We do not accept any responsibility if you cannot travel because you have not complied with any passport, visa or immigration requirements.
Travel insurance, Health & Safety:
It is a Condition that you take out suitable travel insurance covering at least circumstances leading to cancellation and providing sufficient medical cover for illness, injury and repatriation while overseas. You must provide us with details of your insurers name and emergency contact number when you book or as soon as possible thereafter. Hellenic Healthy Holidays will not be liable for costs incurred by you due to your failure to take out suitable insurance from the date of booking.
The destinations, accommodation and transport we offer are not always suitable for people with certain conditions and disabilities. By making your booking, you declare all travellers are of a good level of health & fitness, with no medical conditions (mental or physical) that may limit the ability to fully participate in, or affect the operation of, your holiday. It is your responsibility to contact us before booking if there are any doubts. If, in the light of the information you provide, we reasonably feel unable to properly accommodate the particular needs of the person(s) concerned, we will not confirm your booking. If you do subsequently advise us, or we become aware of any issue which may affect the suitability of your chosen holiday, we may cancel it. Please note that this does not replace the need to disclose any medical conditions to your travel insurers. We will not chase you for any of the information referred to above and cannot be held responsible for your failure to notify us, or your travel insurers, of any relevant conditions prior to travel. A doctor’s note may sometimes be required to confirm your fitness to travel.
If you Change or Cancel your booking:
If after receiving our confirmation you wish to change your travel arrangements we will do our best to accommodate these, but it may not be possible. Please contact us in writing as soon as possible if you do wish do so. Requests must be made by the person who made the booking.
We start to incur costs in relation to your arrangements from the time we confirm your booking. If
you cancel we have to make a charge. The nearer to your departure date you cancel, the higher the charge will be. If you wish to cancel a confirmed booking you must do so by writing to our email address - admin@hellenichealthyholidays.com. When the cancellation email is received by us before departure Charges are:
61 or more days Retention of deposit
60 – 42 days 20% of the total holiday cost including deposit - however we will do our best to confirm you on another retreat within 12 months from booking.
41 – 33 days 30% of the total holiday cost including deposit - however we will do our best to confirm you on another retreat within 12 months from booking.
32 – 15 days 50% of the total holiday cost including deposit - however we will do our best to confirm you on another retreat within 12 months from booking.
14 days or less 100% of the total holiday cost including deposit - however we will do our best to confirm you on another retreat within 12 months from booking.
If you cancel for a reason covered by your insurance, you should follow your insurer’s procedure as you may be able to reclaim these charges.
If we Change or Cancel your holiday:
We plan the arrangements many months in advance. While it is unlikely, we reserve the right to change any of the details at any time. If such changes are made before you book, we will advise you before we confirm your booking. Most such alterations will be minor and of little effect on your overall arrangements. While we will do our best to notify you of any such minor change before your departure, we will have no other liability to you.
We reserve the right in any circumstances to cancel your travel arrangements. For example, if the minimum numbers required are not reached. We will not cancel your arrangements less than 60 days before your departure date, except for reasons of force majeure or failure by you to pay the final balance. You will have the choice of either accepting the change of arrangements or cancelling your holiday and receiving a full refund of all monies paid. In all cases, except where the major change arises due to reasons of force majeure, we will pay compensation as detailed below:
Period before departure date notification given by us Credit/Compensation per fare paying passenger (excluding children)*
0 – 14 days £50
15 – 27 days £40
28 – 41 days £30
42 – 60 days £20
More than 60 days NIL
The compensation that we offer does not exclude you from claiming more if you are entitled to do so.
Force Majeure:
We will not pay you compensation if we have to cancel or change your travel
arrangements in any way because of unusual or unforeseeable circumstances beyond our control. These can include, for example, war, riot, industrial dispute, terrorist activity and its consequences, natural or nuclear disaster, fire, adverse weather conditions, epidemics and pandemics, unavoidable technical problems with transport, changes to entry regulations and similar events outside our control.
Your travel arrangements are your responsibility for joining the Hellenic Healthy Holidays week, you need to make travel arrangements in good time, regardless of any change to the time or date, or to the itinerary. We will not refund monies paid to us, or any third party acting on our or your behalf, or make compensation or other payments where, for whatever reason, if you fail to join our retreat or any arrangements made by us. If not getting the recommended flights it's your responsibility to pay for the transfers to/from the resort.
Our liability to you:
We accept liability for any damage caused to you or any person in your party by the failure to perform, or the improper performance of, the contract made when your booking is confirmed (subject to any changes subsequently agreed between us) unless the failures which occur in the performance of the contract are attributable to you or some other person in your party; such failures in performance are attributable to a third party unconnected with the provision of the services contracted for and are unforeseeable and unavoidable; or such failures are due to unusual or unforeseeable circumstances beyond our control, the consequences of which could not have been avoided even if all due care had been exercised; or an event which we, or the supplier of the services (if not us) could not foresee or forestall even with all due care.
Our liability, except in cases of death, injury or illness, shall be limited to the lesser of:
a) the maximum of twice the cost of your travel arrangements.
b) the minimum amount payable in accordance with and/or in an identical manner to:
i, the contractual terms of the companies that provide the transportation for your travel arrangements, which are expressly incorporated into the contract and also form the terms and Conditions of separate contracts between you and the carrier.
ii. any relevant international convention, for example the Montreal Convention in respect of travel by air, the Athens Convention in respect of travel by sea, the Berne Convention in respect of travel by rail and the Paris Convention in respect of the provision of accommodation, which limit the amount of compensation that you can claim for death, injury, delay to passengers and loss, damage and delay to luggage. We are to be regarded as having all benefit of any limitation of compensation contained in these or any conventions.
Excursions:
Excursions or other tours that you may choose to book or pay for whilst you are on holiday are not part of your package holiday provided by us. For any excursion or other tour that you book, your contract will be with the operator of the excursion or tour and not with us. We are not responsible for the provision of the excursion or tour or for anything that happens during the course of its provision by the operator.
Complaint procedure:
If you have a problem during your holiday concerning any service provided as part of the arrangements we have confirmed, you must inform us immediately to enable HHH to try to resolve the matter. If this cannot be achieved it is essential that you notify our head office in writing, quoting the booking reference number, at the earliest opportunity and no later than 28 days after your return to enable any complaint to be investigated. In the unlikely event that any complaint cannot be settled between us you may if you wish be referred to Arbitration. This special scheme devised by arrangement with the ABTA is administered quite independently. It is a simple and inexpensive method of arbitration on documents alone with restricted liability on you for costs.
Indemnity:
When you book arrangements with us you accept responsibility for the proper conduct of yourself or your party. If your actions or omissions cause damage to any property in the provision of the contracted arrangements, or cause delay or diversion to any flight or other means of transportation, you agree to fully indemnify us against any claim (including professional fees and legal costs) made against us by or on behalf of the owner of such property or the operator of the flight or other means of transportation. The Captain of an aircraft or Master of a vessel and local representative have authority over the aircraft/vessel/tour and other passengers at all times when travelling. They may prevent you from travelling if, for example, it is considered you are unfit to travel or pose a danger to, or threaten the good order of the aircraft/vessel/tour and other passengers. In these circumstances your holiday will be considered terminated and there will be no liability on our part, or that of any supplier, for any refund, compensation, or costs you may incur. Additionally, we will have the right to recover full costs resulting from the incident from the passenger.
Data Protection:
In order to process your booking and to ensure that your travel arrangements run smoothly and meet your requirements we, Hellenic Healthy Holidays Ltd need to use the information you provide such as name, address, any special needs/dietary requirements etc. We take responsibility for ensuring that proper security measures are in place to protect your information. We must pass the information on to the relevant suppliers of your travel arrangements such as transport providers, hotels, etc. The information may also be provided to security or credit checking companies, public authorities such as customs/immigration if required, or as required by law. Additionally, where your holiday is outside the European Economic Area, controls on data protection in your destination may not be as strong as the legal
requirements in the UK. We will not pass any information to any person not responsible for your travel arrangements. This applies to any sensitive information that you give to us such as details of any disabilities, or dietary/religious requirements. If we cannot pass this information to the relevant suppliers we cannot provide your booking. In making a booking you consent to this information being passed on to the relevant persons.
Hellenic Healthy Holidays Ltd may wish to contact you by post, e-mail and/or telephone with news, information and offers on holidays we may have available and for market research purposes. If you prefer not to be contacted for the purposes set out above then please contact admin@hellenichealthyholidays.com.